Dealstack is committed to ensuring customer satisfaction. We understand that sometimes a product may not meet your expectations, and we are here to assist you with returns and refunds. This policy outlines the steps and conditions under which returns and refunds are processed. Return Eligibility Products can be returned within 30 days of delivery. Items must be unused, in their original packaging, and include all accessories. Some items, such as personalized products or items marked as final sale, may not be eligible for return. How to Initiate a Return To start a return, please email [email protected] with your order number, the item you wish to return, and the reason for the return. Our customer service team will guide you through the process. Return Shipping Customers are responsible for return shipping costs unless otherwise agreed upon with our team. We recommend using a trackable shipping method to ensure safe delivery. Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and automatically applied to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund. Exchanges If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. Defective or Damaged Items If you receive a defective or damaged item, please contact us immediately at [email protected] with photos of the damage. We will work with you to resolve the issue promptly. International Returns For customers outside the original shipping country, please note that customs duties and taxes are non-refundable. International return shipping costs are the responsibility of the customer. We strive to ensure your shopping experience with Dealstack is smooth and satisfactory. Should you have any questions or need further assistance, please reach out to us at [email protected].
